As someone who loves the freedom of exploring the open sea, I am always on the lookout for reliable and experienced cruise travel agencies to help me plan my next adventure. And that’s why I was thrilled to discover Cruise118!
This Lancashire-based company has been specializing in booking cruise holidays for UK-based customers since 2008, and they work with all major cruise lines.
What sets Cruise118 apart is their commitment to customer satisfaction. With a Best Price Guarantee and the ability to rebook or arrange refunds for cancelled cruises due to various reasons, I know that my investment in a cruise holiday is in safe hands with Cruise118.
In this article, I will delve deeper into the services offered by Cruise118, my personal experience with them, and why I would highly recommend them as your go-to cruise specialist.
- Cruise118 is a financially stable cruise travel agency based in Lancashire, UK and is owned by World Travel Holdings, ensuring customers can book their dream cruises with confidence.
- They offer a wide range of cruise packages and deals, including a Best Price Guarantee and Future Cruise Credit for cancelled cruises.
- Cruise118’s staff provides exceptional customer service and is always ready to assist with any questions or concerns, making the booking process streamlined and easy.
- Their mission is to provide their customers with the best cruise deals available in the market, making them the go-to choice for all your cruise needs.
Company Overview
I know that Cruise118 is a specialist cruise travel agency based in Lancashire and owned by World Travel Holdings. It works with all major cruise lines to book holidays for UK-based customers. The company was founded in 2008 and has become one of the leading cruise travel agencies in the UK. Cruise118’s mission is to provide its customers with the best cruise deals available in the market.
Having World Travel Holdings as its parent company, Cruise118 has access to a vast network of travel experts and resources. This allows the company to offer its customers a wide range of cruise packages and deals, as well as exceptional customer service.
The ownership structure of Cruise118 also ensures that the company is financially stable and able to weather any storms that may come its way. This means that customers can book their dream cruises with confidence, knowing that their bookings are secure and that they will receive the best possible service from Cruise118.
Services Offered
Their customer service is exceptional and they offer a Best Price Guarantee, ensuring you get the best deal on your cruise holiday.
I’ve personally experienced their excellent customer service in rebooking or arranging refunds for cancelled cruises due to various reasons. They’ve been particularly helpful during times of hurricanes and technical faults, offering Future Cruise Credit (FCC) for cancelled cruises and booking new cruises straight away without waiting for FCC to be applied.
In addition to their Best Price Guarantee and exceptional customer service, Cruise118 offers a wide range of services to cater to your every need. They specialize in booking cruises for UK-based customers and work with all major cruise lines.
If you can’t find a cruise package or family price on their website, it’s recommended to call for a quote. They also offer a plethora of cruise packages and are able to match any price found elsewhere, as long as it’s not being sold with no profit margin.
Overall, Cruise118 is the go-to cruise specialist that offers the best price and top-notch customer service.
Personal Experience
Navigating the world of booking cruises can feel like sailing through uncharted waters, but my experiences with Cruise118 have been like having a trusted navigator by my side. From the very first booking, I was impressed with their customer support. They were always available to answer any questions I had, and their expertise in the industry made me feel confident in my decisions.
One of the things I appreciate most about Cruise118 is their streamlined booking process. They make it easy to find the perfect cruise and secure the best deal, without any hassle. And if anything does go wrong, their customer support team is quick to respond and resolve any issues. Overall, my personal experience with Cruise118 has been nothing but positive, and I would highly recommend them to anyone looking to book a cruise.
| PROS | CONS | OVERALL IMPRESSION |
|---|---|---|
| Best Price Guarantee | Website may not display every cruise package or family prices | Excellent customer support and streamlined booking process |
| Future Cruise Credit for cancelled cruises | None | Highly recommended for booking cruises |
| Works with all major cruise lines |
The table above summarizes my personal experience with Cruise118 and highlights some of the pros and cons of their services. While their website may not display every option available, their customer support and streamlined booking process make up for it. I especially appreciate their Best Price Guarantee and Future Cruise Credit for cancelled cruises, which give me peace of mind when booking. Overall, my experiences with Cruise118 have been exceptional, and I will continue to use them as my go-to cruise specialist.
Recommendation
Definitely consider booking with Cruise118 for your next cruise vacation if you’re looking for a reliable and trustworthy travel agency.
As someone who’s booked 14 cruises with them, I can attest to their exceptional customer satisfaction.
Cruise118’s staff is always ready to assist with any questions or concerns, and they go above and beyond to make sure each cruise experience is a memorable one.
What’s even better is that Cruise118 offers competitive pricing and a Best Price Guarantee.
They’ll match any price found elsewhere, as long as it’s not being sold with no profit margin.
This ensures that you get the best value for your money.
Overall, I highly recommend Cruise118 for anyone looking to book a cruise.
Their exceptional customer service and competitive pricing make them a go-to choice for all your cruise needs.
What is the process for booking a cruise with Cruise118?
Booking a cruise with Cruise118 is easy! Their booking process is straightforward and their customer service is top-notch. In fact, 93% of customers rate their experience with Cruise118 as "excellent"or "very good".
Does Cruise118 offer any loyalty rewards or benefits for frequent customers?
Yes, Cruise118 has a loyalty program that offers benefits for repeat customers. They receive rewards like onboard credits, spa treatments, and discounted rates on future cruises. It’s a great incentive to keep booking with Cruise118.
What types of payment methods does Cruise118 accept?
Paying for my dream cruise was a breeze with Cruise118. They not only accept online payments via major credit cards, but also offer alternative methods like bank transfers and pay-by-phone options for added convenience.
Can Cruise118 help with arranging pre- and post-cruise travel accommodations?
Yes, Cruise118 can assist with travel arrangements and offer customized itineraries for pre- and post-cruise experiences. Their excellent customer service ensures a stress-free trip, leaving you free to enjoy your cruise and explore new destinations.
Does Cruise118 offer any discounts or promotions for first-time customers?
Looking for discounts? Cruise118 offers a referral program for first-time customers. They also have various discount options available, but it’s recommended to call for a quote. Don’t miss out on their great deals!